Frequently Asked Questions
Everything you need to know about the world's finest high-resolution headphones.
What makes ABYSS headphones different from standard high-end headphones?
ABYSS headphones utilize proprietary thin-film planar magnetic transducers and a rigid, non-resonant frame design. This combination provides a level of resolution, speed, and bass impact that mimics a live performance more closely than traditional dynamic or electrostatic designs.
Do I need a special amplifier to drive ABYSS headphones?
Yes, to experience the full potential of our headphones, we recommend a high-quality dedicated headphone amplifier. Models like the AB-1266 Phi TC require significant power to achieve optimal dynamics and headroom.
What is your shipping policy for international orders?
We ship worldwide via premium couriers like FedEx and UPS. Please note that international customers are responsible for any applicable import duties, taxes, or brokerage fees required by their local customs office.
Does my purchase come with a warranty?
All ABYSS headphones come with a 2-year manufacturer's warranty covering defects in materials and workmanship. You can extend this to a 3-year warranty by registering your product on our website within 30 days of purchase.
Can I return my headphones if I am not satisfied?
We offer a 14-day return policy for items in like-new condition with all original packaging. Because our products are precision-engineered luxury goods, returns may be subject to a restocking fee to cover inspection and processing.
Are the ear pads replaceable?
Yes, our ear pads are magnetically attached or specifically fitted for easy replacement. We offer genuine lambskin and various acoustic tuning pads through our accessories store to ensure your headphones last a lifetime.